Support center
We answer every email — usually within 24h on weekdays.
support@sanva.tk
Email is preferred so we can track your issue.
In-app feedback
In-App Feedback
App → Settings → Help & Feedback.
Frequently asked
1. Where does the nutrition data come from? Is it accurate?
Nutrition values cite specific entries in USDA FoodData Central, the U.S. Department of Agriculture's public database. Long-press any value to see the original record. The AI is not allowed to invent numbers — values that fail source validation are blocked and never shown. Where no exact match exists, an approximation from a similar entry is used and clearly flagged.
2. Can CookCanvas replace a dietitian?
No. CookCanvas is a meal-planning aid. Its content is informational only and is not medical, nutritional, or weight-management advice. If you have a health condition or dietary prescription, consult a registered dietitian or physician.
3. Are my fridge photos stored?
Not by us. Photos are transmitted only to perform the recognition for that request and are discarded once processed. The resulting ingredient list is stored locally on your device to offset your shopping list.
4. How do the free-tier limits work?
Free includes 3 weekly-plan generations per 30 days, 5 fridge scans per day, and 14 days of nutrition history. Starred plans are kept forever regardless of tier. Daily limits reset at local midnight.
5. How do I cancel my subscription?
iOS: Settings → Apple Account → Subscriptions. Cancellation takes effect at the end of the current billing period; you keep Pro until then and your data stays intact on the free tier afterward.
6. How do I delete my account?
In-app: Settings → Delete account. After confirmation, your plans, inventory, nutrition logs, and scan results are cascade-deleted and permanently removed from our servers within 7 days.